The Aging Life Care Association’s Florida chapter funded a research project to help discern how those who hire care managers – referred to as “responsible parties” – perceive and perhaps benefit from the services care managers offer.  The findings of the study were published in a special issue of The Journal of Aging Life Care, (March 2017, Volume 27). Though the scope of the study was limited to Florida, there would appear to be few regional components to the findings, some of which are highlighted below:

  • Almost all respondents agreed that engaging a Life Care Manager had a “positive effect” on their lives (many of the responsible parties interviewed were family members of the senior receiving services) and helped them achieve “peace of mind”;
  • Similarly, 97% of respondents felt that the involvement of a Life Care Manager had a positive effect on the client’s life;
  • Life Care Managers would be among the first contacts made in a health care emergency, according to 88% of respondents;
  • Eighty-three percent of respondents reported that they would seek the Life Care Manager’s assistance after discharging home from the hospital;
  • The management of emergencies was reported to be a primary benefit of engaging a Life Care Manager by 90% of respondents. Also found important were advocacy, the facilitation of communication among those close to the client, and monitoring medical care;
  • Respondents reported that the most common function of the Life Care Manager was to keep them informed about the client’s status;
  • When choosing a Life Care Manager, respondents pointed to credentials, professional background and experience as the most influential attributes. Referrals from other professionals were also cited as persuasive.
  • The reasons for engaging a Life Care Manager were multiple and included:
    • The client is geographically distant from the family;
    • The client’s status is changing and the responsible parties are concerned;
    • The client is experiencing a crisis;
    • A professional assessment was needed to explore options for care.

For more information on the Aging Life Care Association, visit their website at: